IT PATHWAYS- AREA OF STUDY 2 HOMEWORK
Hi, my name
is Chehand, and it is in my intention to work in the IT support help desk
department as I have a great amount of interest in this field. This particular IT department greatly requires
individuals to apply a more ‘hands-on’ approach than any other fields, as a
large portion of their duty is to troubleshoot and rectify issues that
customers are having with their computers/modems/software/etc. It has come to
my understanding that someone working in this field would have to posses
necessary certain hardware, software and networking skills. Individuals working in IT support will have to
possess an AQF diploma or greater qualification, or at least three years
experience in the specified field to successfully gain employment. Furthermore,
a great understanding of fundamental IT technical knowledge will also be
required, as most of the profession will require the individuals to coherently
apply these skills in a daily basis. Individuals will have to demonstrate
adequate problem-solving and communication skills, as well as the ability to
carefully listen and understand a customer’s complaint. Prioritisation of
duties and the ability to work effectively under pressure is another
qualification required. It is of
paramount importance that those who wish to qualify contain these necessary
characteristics if they wish to successfully enroll in this profession.
I believe
that I qualify for the position of IT support, as I have had a reasonable
degree of experience with troubleshooting and rectifying hardware and software
problems. At the age of four-teen, I built my own computer (which I’m using to
type this cover letter with) and had to troubleshoot several problems. Some of
these include re-wiring I/O cables, updating BIOS settings (in order for the
computer to recognise new components including CPU, RAM and GPU) and fixing
some over clocking settings that caused the PC to be unstable. Furthermore, I’ve
had experience troubleshooting and rectifying basic networking issues,
including connectivity issues and internet problems. In software terms, I have
in the past troubleshooted a software issue that plagued the family computer.
The computer had an adware program running, it couldn’t be deleted, and it
forbid the user from using the PC effectively (the computer ran remarkably
slow). I accessed the PC in safe mode, and resolved the issue by removing the
program when it was inactive, thus ridding the computer of the adware. The key
requirement that is necessary for an individual to work in IT support, is the
ability to solve primarily PC, network and software issues; most of which I
have been able to demonstrate.
In unit 1
&2 IT apps, I learned several important skills that may be applicable if I
wish to work in the IT support department. In unit 1, we primarily focused on
data visualisation, understanding the problem solving metrology and the
creation of websites. I undertook each these tasks and I now hold a reasonable
understanding of these topics. I now have a greater understanding on how a
website can be created and how various objects in a website can be coded (Adobe
Dreamweaver) In Unit 2, we shifted our focus to Visual Basic (VB), and had to
post our various programs including layout diagrams on our own blogs (which we
had to create). Some of these programs include; a magic 8 ball program, a pizza
ordering program, and a quiz program. To create these programs, we had to
create various diagrams to assist in the creation of the program. These
include; a layout diagram for each, a T.O.E chart (Task, object, Event) and a
pseudo code. The creating of these programs helped me improve on my programming
skills, thus making me able to program basic functions without assistance. I
believe that these skills have greatly improved my capabilities in the IT
field, and would help me should I chose a career in IT support.
Quiz-
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