IT PATHWAYS HOMEWORk

IT PATHWAYS- AREA OF STUDY 2 HOMEWORK

Hi, my name is Chehand, and it is in my intention to work in the IT support help desk department as I have a great amount of interest in this field.  This particular IT department greatly requires individuals to apply a more ‘hands-on’ approach than any other fields, as a large portion of their duty is to troubleshoot and rectify issues that customers are having with their computers/modems/software/etc. It has come to my understanding that someone working in this field would have to posses necessary certain hardware, software and networking skills.  Individuals working in IT support will have to possess an AQF diploma or greater qualification, or at least three years experience in the specified field to successfully gain employment. Furthermore, a great understanding of fundamental IT technical knowledge will also be required, as most of the profession will require the individuals to coherently apply these skills in a daily basis. Individuals will have to demonstrate adequate problem-solving and communication skills, as well as the ability to carefully listen and understand a customer’s complaint. Prioritisation of duties and the ability to work effectively under pressure is another qualification required.  It is of paramount importance that those who wish to qualify contain these necessary characteristics if they wish to successfully enroll in this profession.

I believe that I qualify for the position of IT support, as I have had a reasonable degree of experience with troubleshooting and rectifying hardware and software problems. At the age of four-teen, I built my own computer (which I’m using to type this cover letter with) and had to troubleshoot several problems. Some of these include re-wiring I/O cables, updating BIOS settings (in order for the computer to recognise new components including CPU, RAM and GPU) and fixing some over clocking settings that caused the PC to be unstable. Furthermore, I’ve had experience troubleshooting and rectifying basic networking issues, including connectivity issues and internet problems. In software terms, I have in the past troubleshooted a software issue that plagued the family computer. The computer had an adware program running, it couldn’t be deleted, and it forbid the user from using the PC effectively (the computer ran remarkably slow). I accessed the PC in safe mode, and resolved the issue by removing the program when it was inactive, thus ridding the computer of the adware. The key requirement that is necessary for an individual to work in IT support, is the ability to solve primarily PC, network and software issues; most of which I have been able to demonstrate.

In unit 1 &2 IT apps, I learned several important skills that may be applicable if I wish to work in the IT support department. In unit 1, we primarily focused on data visualisation, understanding the problem solving metrology and the creation of websites. I undertook each these tasks and I now hold a reasonable understanding of these topics. I now have a greater understanding on how a website can be created and how various objects in a website can be coded (Adobe Dreamweaver) In Unit 2, we shifted our focus to Visual Basic (VB), and had to post our various programs including layout diagrams on our own blogs (which we had to create). Some of these programs include; a magic 8 ball program, a pizza ordering program, and a quiz program. To create these programs, we had to create various diagrams to assist in the creation of the program. These include; a layout diagram for each, a T.O.E chart (Task, object, Event) and a pseudo code. The creating of these programs helped me improve on my programming skills, thus making me able to program basic functions without assistance. I believe that these skills have greatly improved my capabilities in the IT field, and would help me should I chose a career in IT support.

Quiz-

http://www.proprofs.com/quiz-school/story.php?title=it-careers_2

Rock, Paper, Scissors Layout Diagram

Lucky Pizza Screenshot

The pizza program works by enabling the user to select one of the various pizza types, select any aditional toppings and calculate the total amount that is required. Additionally the program is supposed to enable the user to enter a number a pizzas that they wish, but I had trouble programming this particular funcition. To revert to default, the user will have to click the 'Clear' button which will reset the program. The standard 'Exit' button works as it normally would and closes the program. I had several problems when creating this program. some of these include; problems with typing up the programming code (often i found that there were many spelling errors.) I also had difficulty in making certain functions work.

Luck Pizza Pseudo & Programming Code

Pseudo Code

On button ‘calculate’ click

-Check whether radio button checked

          -If yes, +0.6

          - If No, No action

-Display amount $6.95 +radio button

 

On button ‘clear’ click

-          Reset radio buttons

-          Reset lblPrice

 

On button ‘Exit’ click

-          End program

The pseudocode display the key aspects of the program. All key features of the Luck Pizza program is displayed on this code. The basic functions such as the 'exit' button is standard as with outer programs created on Visual Basic.


Program Code

Public

Class Form1


Private Sub btnExit_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles btnExit.Click


End


End Sub


Private Sub Form1_Load(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles MyBase.Load


End Sub


Private Sub btnCalc_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles btnCalc.Click


Dim sngcost As Single

sngcost = 7


If chkAnch.Checked = True Then

sngcost = sngcost + 0.6


End If

lblPrice.Text = Format(sngcost,
"Currency")


End Sub


Private Sub btnClear_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles btnClear.Click


End Sub

End

Class

Private

Sub btnClear_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles btnClear_Click.

radhaw.checked

chkanch.checked =
False

chkchil.checked =
False

chkexch.checked =
False

chksal.checked =
False

lblPrice.Text=$6.95


End

Sub

Lucky Pizza Layout Diagram

The basic layout of the Lucky Pizza program. There are a number of labels used to display the various titles and; to display the amount due. The Clear and calculate buttons are located bellow the Label. The clear button resets the program, while the calculate button calculates the amount due.  the text box enables the user to select the number of pizzas required.

Lucky Pizza T.O.E Chart

The Lucky pizza T.O.E shows various objects and their functions. The "Exit" button, the most straight-forward function. The various radio buttions enables the user to enter their selection. The calculate button calculates the total amount due. The clear button resets the program. The label displays the amount due. Finally the text-box enables the user to enter the amount of pizzas desired.

Magic 8 Ball Program

I learned how the program uses randomised answers for different questions. The program enables the user to enter a question, and recieve a random "yes" "no" or "maybe". When the "skake!" button is pressed, the program will produce a random answer. The interface has a textbox to enter a question, a "skake!" button, a label that will display the answer, as well as an "Exit" button.